Return / Exchange Policy for online purchases only
- Thank you for shopping at urban attitude.ca. Should an online purchase fail to meet your expectations, we will gladly refund or exchange the item.
- Return or Exchange must be made within 30 days from order date as indicated on the original receipt (packing slip).
- Merchandise must be in its original packaging, with price tickets attached, accompanied by the original receipt (packing slip).
- Refunds will be credited in the manner in which payment was made.
- Shipping charges are non-refundable.
- Send us an email at firstname.lastname@example.org with your order number explaining which article(s) you wish to return along with the reason for return.
- Your request for an exchange/refund will be reviewed and confirmed by email.
- Instructions will be emailed to you on how to return your item via Canada Post.
- The customer is responsible for shipping fees incurred in the return process.
- If the item received was damaged, it can be replaced for the same item, if available.
- All orders subject to stock availability
- Please allow up to 10 working days for delivery.
- Items marked as “Flash Sale” will not be accepted for return or exchange.
If you have any questions about our online Return / Exchange policy, please contact us at email@example.com.