Return Policy

Return / Exchange Policy for online purchases only

  1. Thank you for shopping at urban  Should an online purchase fail to meet your expectations, we will gladly refund or exchange the item.
  2. Return or Exchange must be made within 30 days from order date as indicated on the original receipt (packing slip).
  3. Merchandise must be in its original packaging, with price tickets attached, accompanied by the original receipt (packing slip).
  4. Refunds will be credited in the manner in which payment was made.
  5. Shipping charges are non-refundable.
  6. Send us an email at with your order number explaining which article(s) you wish to return along with the reason for return.
  7. Your request for an exchange/refund will be reviewed and confirmed by email.
  8. Instructions will be emailed to you on how to return your item via Canada Post.
  9. The customer is responsible for shipping fees incurred in the return process.
  10. If the item received was damaged, it can be replaced for the same item, if available.
  11. All orders subject to stock availability
  12. Please allow up to 10 working days for delivery.
  13. Items marked as “Flash Sale” will not be accepted for return or exchange. 

If you have any questions about our online Return / Exchange policy, please contact us at